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About Us

Since the 1850s, the Credit Union movement has experienced remarkable expansion worldwide, spanning North America, Europe, Asia, Africa, and the picturesque Caribbean islands. It has become a vital force, catering to millions of individuals across diverse industries and empowering members to build wealth for generations.

The Credit Union Transformation Institute (CUTI) promotes the advancement of credit unions globally. As part of the International School of Greatness (ISG) and the Canadian Congress, and in partnership with various Credit Union Leagues and Agencies, we provide strategic services, programs, and support to ensure sustainable growth, significant community impact, and service excellence 

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Our Vision

Transforming Credit Unions to Boost National GDP Through Staff Empowerment & Innovative Services

Our Mission

We are committed to repositioning Credit Unions as vital tools for economic transformation, and offering a customizable strategic framework to enhance efficiency, leadership, and member engagement. Our programs ensure exponential ROI by setting benchmarks and monitoring progress. 

Our Value Propositions

All our programs and services focus on ensuring a positive ROI. We use quantitative and qualitative methods to set benchmarks and targets before starting any project, and we monitor progress to exceed expectations. Based on client feedback, our Top 10 Value Propositions include:

  1. Restructuring your Credit Union organization, functional units, and personnel to achieve a 25% year-over-year increase in efficiency.
  2. Training your Board of Directors to enhance Governance and Compliance, aiming for a 25% year-over-year improvement.
  3. Elevating the leadership effectiveness of your executives, managers, and supervisors by 25% year over year through targeted training.
  4. Reengineering policies, processes, procedures, and programs to reduce operational risks and costs by 25% annually.
  5. Implementing a Client Relationship Management (CRM) system to boost customer service excellence and member satisfaction by 25% year over year.
  6. Tailoring and implementing a Strategic Implementation Framework for a 3-5-year roadmap toward the digitization and digitalization of your Credit Union.
  7. Optimizing your technology infrastructure to enhance efficiency and leverage business intelligence for a 25% year-over-year growth.
  8. Providing training, coaching, and mentoring to foster a corporate culture that is 25% more inclusive, productive, and conducive each year.
  9. Implementing Corporate Social Responsibility strategies to attract and increase youth engagement in your Credit Union by 25% annually.
  10. Empowering members through training to advance in their careers, business ventures, savings, and investments while contributing to a 25% year-over-year increase in membership.

Our Team

Nosakhare Alex Ihama

Executive Director, Credit Union Transformation Institute and President/CEO, International School of Greatness (ISG)
[email protected]

Christine Russell-Lewin

Operations Manager, Credit Union Transformation Institute; and International School of Greatness (ISG)
[email protected]

Henry Luyombya

Admin Manager, Client Services, Credit Union Transformation Institute; and International School of Greatness (ISG); Mental Health Consultant
[email protected]

Kerry-Ann Douglas-Powell

Program Manager, Credit Union Transformation Institute; and International School of Greatness (ISG)
[email protected]

Luc Ihama

IT Manager, Credit Union Transformation Institute; and International School of Greatness (ISG)
[email protected]

Odessa Peyton

Communications Manager, Credit Union Transformation Institute; and International School of Greatness (ISG)
[email protected]

 

Our Advisory Council

Charmain St. Remy

Advisory Council, Credit Union Transformation Institute; General Manager, St Lucia Workers Credit Union, St. Lucia

Austin Brown

Advisory Council, Credit Union Transformation Institute; President, Board of Directors, C&WJ Co-operative Credit Union Ltd., Jamaica

Lydia Courtney-Francis

Advisory Council, Credit Union Transformation Institute; Past General Manager, Communal Cooperative Credit Union, Grenada

Dr. Patricia Morgan

Psychologist and Consultant in Psychoeducational Evaluations, Board Chairman of the University of Ft Lauderdale & Bestselling Author

Dr. Peter Morgan

Global Stateman, Dean, Caribbean Graduate School of Theology and Caribbean Nazarene College

Dr. Patricia Green

Architect and Historic Preservationist, Honorary Research Fellow, University of the West Indies, Mona Campus

Clients & Strategic Partners